At dLocal Go, we take pride in offering a robust cross-border payment platform that enables businesses to expand their reach and streamline their national and international transactions in more than 15 countries worldwide.
While our platform is designed to provide a smooth experience, we understand that unexpected issues can arise. That's why we have multiple communication channels where our merchants can contact us in case of miscommunication.
In those channels, you can find helpful information about how to solve your concerns on our Help Center or even get personalized assistance through our Chat Messenger.
Rest assured that we are committed to providing exceptional customer service and addressing any unexpected issues that may arise. Our goal is to maintain open lines of communication to ensure a seamless experience for all our merchants.
Help Center
Our Help Center can be easily found at the bottom of our website or on your dLocal Go account. It serves as a comprehensive knowledge base, offering a wealth of resources to address common questions and concerns such as:
- Account setting;
- Payment solutions available;
- Coverage and pricing;
- Money withdraws.
In each session, you can find valuable articles and guides with step-by-step instructions and frequently asked questions to help you navigate your concerns. It's a user-friendly interface that allows you to quickly locate the information you need, empowering you to resolve issues independently.
Click here to access our Help Center right now.
Chat Messenger
Recognizing the importance of personalized assistance, we have implemented a customer support chat feature on our platform. This chat enables direct interaction with our knowledgeable customer support team, who can readily address your queries in real-time.
By simply clicking on the chat icon located on their dLocal Go platform, merchants can initiate a conversation with one of our dedicated support representatives. Whether you need clarification on a specific feature, require troubleshooting guidance, or have general inquiries, our team is here to assist you promptly.
This live chat option ensures a direct and efficient communication channel, reducing response time and ensuring a positive resolution to your concerns.
At dLocal Go, we prioritize excellent customer support to accompany our exceptional payment solutions, so you constantly count on us to help you solve any unexpected issues that may occasionally arise.
Remember, at dLocal Go, we are committed to your success, and our support channels are here to help you navigate any unexpected hurdles you may face.
Let's go!